Shipping Policy
We offer FREE shipping for countries we support delivery. Our products are all tax-included, customers do not need to pay additional VAT and customs taxes. All items purchased will ship within 1-2 working days of receiving the order.lf you experience any delay, please contact us via our Contact us page.
The following countries that we currently support delivery to are:
Austria, Australia, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, United States, Bulgaria, Croatia, Iceland, Hungary, Greece, Latvia, Slovakia, Slovenia, Estonia, Lithuania, Romania
Shipping Fee
- Standard Shipping(free) : 3-5 Business Days
- Expedited shipping(Costs are based on actuals): 2-3 Business days
- Carrier: FedEx, UPS, DHL depandant on location
International Shipping
- It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@rilboxx.com if you believe you have provided an incorrect shipping address.
- Contact Information Includes but not limited to (Example: Name, Phone, Email, Address)
Shipping Lead Times
- Express: Orders must be placed before 3:00 PM GMT. Orders will ship during 1-2 business days. (Monday-Sunday work)
- Standard Ground: 3-5 Business Days
- Expedited Shipping: 2-3 Business Days dependant on location and carrier.
FAQ
- Order Cut off Time? Answer: 3:00 PM GMT.
- Are you open on weekend? Answer: Yes
- Where is my order? Answer: Check for logistics
- How much do i pay for shipping? Answer: $0.00 for all Items
If you experience any carrier delay issues, please contact us via our contact form or by email at (support@rilboxx.com)
Return Policy
If you would like to return your order for any quality issues, please contact us within 30 calendar days after delivery.
To return a purchase, you email us through support@rilboxx.com.
RETURNS OR REPLACEMENT
Our policy lasts 30 days. If 30 days have gone since you received the purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return or replacement, your item should be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be returned as well as an item that is returned more than 30 days since received.
NOTES:
Please do not return any orders for uncommunicated reasons.
Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rilboxx.com.
SHIPPING
To return your product, you should contact support@rilboxx.com. Our staff will get in touch with you, and you can return the product after confirmation. If you return the product without confirmation, our warehouse cannot identify the sender, which will cause your refund unavailable.
No-restocking to be charged to the consumers for the return of the product
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTES:
You have to pay your own shipping fee for the returned product if it's not the problem of the quality.
RETURN ADDRESS
Please contact support@rilboxx.com to get the return address. (Please do not return your products before getting confirmation via email from support@rilboxx.com)
IMPORTANT NOTES
The return or replacement is only applicable to devices purchased on rilboxx.com. If you purchased your rilboxx device from a third-party seller, please reach out to the seller.
Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).
Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.
For all returns, please pay the shipment fee.
If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty.
For any after-sales issues, please contact us through support@rilboxx.com and we will offer you a solution based on your case.
Once you email us about the return & refund issue, we will response you within 24h on business day. Please check your spam/junk inbox if you haven't received a reply within 24h.
Price Changes
The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.
