FAQ

A: To become a ThinkCar dealer, simply follow these steps:

Visit our website, www.rilboxx.com, and complete the "Become a Dealer" application form with your personal and business information, ensuring that all fields are accurately filled out. Submit your application. Important to know: To become a wholesale deler with Rilboxx, it is required that you have a functional website as a minimum requirement. This is essential to facilitate communication between your company and its customers regarding various aspects such as orders, returns, and warranty inquiries.

Once your application is received, a Rilboxx account manager will review your information and reach out to you with any additional requests or requirements. Our team is dedicated to helping you become a successful dealer, and we will provide the necessary guidance and support throughout the process. If you have any questions or need assistance, please don't hesitate to contact our support team at rilboxx_leo@outlook.com.

Thank you for your support and trust in Rilboxx! Below are instructions for placing an order on rilboxx.com:

2.Browse our catalog: Explore our range by selecting categories or using the search bar to find specific items.

3.Add to cart: Click "Add to Cart" for desired items. Review your selection by clicking the cart icon at the top-right to adjust quantities or remove items.

4.Proceed to checkout: Click "Proceed to Checkout" to start the checkout process.

5.Sign in or create an account: Returning customers can sign in. New customers, click "Create Account" and provide required information.

6.Enter shipping information: Fill in your shipping address and choose a shipping method. If billing address matches, check to save time.

7.Choose payment method: Select from various options (credit/debit cards, PayPal, ShopPay, Afterpay, Amazon Pay, Klarna).

8.Review and confirm: Check order details, including shipping and payment info. Enter discount codes if applicable and click "Apply."

9.Place your order: Click "Place Order" to finalize. Receive an email confirmation with order number and details.

For assistance, contact our customer support at rilboxx_leo@outlook.com or use our live chat feature on the website.

If you need assistance with your scanner, the most efficient way to reach our technical support team is by submitting a support ticket through our website's "Contact Us" page. Here's how you can do it:

1.Visit our official website at rilboxx.com. Scroll down to the bottom of the page and click on the "Contact Us" link.

2.Fill out the support ticket form with your name, email address, and a brief description of the issue you're facing. Please provide relevant details or error messages to help us understand your problem thoroughly.

3.Click the "Submit" button to send your support ticket.

4.Our dedicated tech support team will promptly review your request and respond as quickly as possible to provide further assistance.

5.Please note, we do not offer support for defective items purchased from third-party sellers. If you've purchased your scanner from a third-party and are encountering issues, we recommend contacting the seller directly for assistance.

If you have additional questions or concerns, please don't hesitate to contact our support team through the "Contact Us" page on our website. We're here to ensure your scanner-related issues are addressed promptly and effectively.

If your purchase was made from our official website (rilboxx.com), you will receive an email with tracking details once your item has been shipped. Please ensure to check your email inbox, including spam or promotions folders, for this information. Typically, our shipping lead time is 24-48 hours after receiving your order, excluding weekends. International orders may experience longer shipping times due to customs and duties processing.

For convenience, if you created an account during checkout on our website, you can log in to track your order status and access comprehensive tracking information. We highly recommend creating an account to manage your order history and securely store payment details for future transactions.

Please be aware that we cannot assist with lost packages or delays for purchases made from third-party sellers. In such cases, please contact the authorized dealer directly as we do not have access to their tracking information or order status.

If you encounter difficulties contacting the seller, feel free to open a support ticket through the "Contact Us" page on our website. Our customer support team will investigate the issue and provide necessary assistance.

We apologize in advance if Rilboxx did not meet your expectations. If you wish to return your Rilboxx order, please follow the steps below:

1.Purchases from Rilboxx.com: If you bought your product directly from our official website, submit a return request by contacting our support team via the "Contact Us" page. Include your order details and the reason for the return. Our team will guide you through the return process.

2.Purchases from Authorized Dealers: If you purchased your Rilboxx product from an authorized dealer, please adhere to their specific return process, as each dealer may have different return policies and procedures.

To be eligible for a return, the item must be in its original, undamaged condition, disassembled (if the item(s) were originally delivered disassembled), and in its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that's similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs.

For buyer's remorse returns or items returned due to no fault by Rilboxx, customers will be responsible for return shipping costs.

There are some items that cannot be returned:

Open Box (Items Cannot be Returned or Replaced)

Final Sale Items

Gift cards/Software

Personalized items

Bundled items at discounted rates, e.g., "5 for $25" (unless the entire bundle is returned) Items marked "Non-Returnable" on the sale page

Replacement

Defective items Please note that customers are responsible for return shipping costs for returns due to buyer's remorse or no longer needing the product. If you need a replacement for a defective item, open a support ticket with our team. If your case is approved, we will ship a new, working product as a replacement.

For any additional questions or concerns, feel free to reach out to our support team through the "Contact Us" page. We are here to help.

We understand how frustrating it can be to receive a damaged or defective item. If you encounter such an issue, please follow these steps to resolve it:

1.Report the Issue Within 30 Days: Notify us of any damaged or defective items within 30 days of the delivery date. We may not be able to assist with issues reported after this period. For items that become defective due to a manufacturer's fault after 30 days, please follow our "Warranty" policy for returns.

2.Open a Support Ticket: Use the "Contact Us" page on our website to open a support ticket. Provide your order information and a description of the issue.

3.Provide Visual Evidence: Attach photos of the damaged or defective item. Visual evidence helps us address the issue accurately.

4.Return the Original Item: If requested, send the original item back to our returns center. We reserve the right to revoke refunds or charge for replacement items if the original item is not returned.

We are committed to resolving issues with damaged or defective items to your satisfaction. If you have any additional questions or concerns, please reach out to our support team through the "Contact Us" page, and we will be happy to assist you.

When you place an order from our official website (rilboxx.com), we offer free standard ground shipping for orders to most countries (except remote areas). If you prefer express delivery, the cost will be calculated during the checkout process based on your location and shipping preference.

If you have any questions or concerns about shipping costs, please feel free to contact us through the "Contact Us" page on our website and our team will be happy to assist you.